Understanding WPCloud Support Scope
WPCloud's support services, response times, and available channels.
WPCloud Support Scope
Our Commitment to Your Success
At WPCloud, we believe in providing exceptional managed WordPress hosting that allows you to focus on growing your business. Our support team handles all your core WordPress and plugin updates, ensuring your website stays secure and up-to-date, while maintaining optimal performance and reliability. While we specialize in hosting infrastructure and maintenance, we understand you may need additional services and are happy to point you in the right direction.
Core Hosting Services (Fully Supported)
✓ Server Infrastructure & Performance
- 24/7 server monitoring and maintenance
- Performance optimization
- Server-level caching
- CDN configuration
- SSL certificate management
- Database optimization
✓ WordPress Management
- Automatic WordPress core updates
- Plugin version updates
- Theme version updates
- Database optimization
- Update compatibility checking
✓ Security Services
- Malware scanning and removal
- Firewall management
- Security patches and updates
- Intrusion detection
- DDoS protection
- Regular security audits
✓ Backup & Recovery
- Daily automated backups
- Secure backup storage
- Point-in-time recovery options
- Emergency restore services
Included Maintenance Services
⚡ WordPress Support
- Core WordPress troubleshooting
- Update-related issue resolution
- Performance tuning
- Basic WordPress functionality support
⚡ Plugin & Theme Management
- Version updates and maintenance
- Security patch application
- Compatibility monitoring
- Plugin recommendations upon request Note: For plugin/theme functionality issues or customizations, please contact the respective developers or your web developer
Specialized Services (Not Included)
For the following services, we recommend working with specialized providers:
Website Development
- Custom coding
- Theme customization
- Plugin development
- Website design
- CSS/HTML modifications
Digital Services
- SEO optimization
- Content management
- Email configuration
- Domain registration/transfers
- E-commerce setup
Need recommendations? We maintain a network of trusted partners and can suggest qualified professionals for any service we don't directly provide. Just ask!
Quick Reference Guide
Service Type | Support Level |
Server Infrastructure | ✓ Full Support |
WordPress Management | ✓ Full Support |
Security | ✓ Full Support |
Backups | ✓ Full Support |
WordPress Support | ⚡ Basic Support |
Plugin/Theme Functionality | ✗ Not Included |
Custom Development | ✗ Not Included |
Digital Services | ✗ Not Included |
Additional Support Services
- Plugin Recommendations: Need suggestions for specific functionality? We're happy to recommend tested and trusted plugins that meet your needs.
- Service Provider Referrals: Looking for a developer, designer, or digital marketing expert? We can connect you with vetted professionals from our network.
- Best Practices Guidance: We're always ready to share our expertise on WordPress hosting optimization and security best practices.
Contact & Support Hours
- Our support team is available 24/7 through your client portal
- Typical response time: Within 15 minutes
- Support portal: support.wpcloud.ca/clientarea.php
- Email: support@wpcloud.ca
Need Additional Help?
- For plugin/theme functionality issues: Contact the respective developers
- For customizations: Work with your web developer
- For specialized services: Ask us for trusted provider recommendations
- For hosting-related questions: Our support team is available 24/7
Last updated on January 23, 2025