Support & Resources – Wpcloud

Updates & Announcements
- Announcements & News
  - Additional Disk Storage Pricing Update (2024-2025)
  - WPCloud Responds to New U.S. Blanket Tariffs - A Stable Canadian Solution
  - Enhanced Enterprise Monitoring Plans
  - WPCloud.ca's WordPress Failover Service
Infrastructure & Technical Specifications
- Data Centres
  - WPCloud Server Locations: 100% Canadian Infrastructure
  - WPCloud Sustainable Cloud Computing
  - WPCloud Disaster Recovery (DR) Process
- System Status
  - How to Monitor WPCloud Server Status
Getting Started
Account Management
- Billing & Contracts
  - Understanding WPCloud Billing and Contract Policies
  - Understanding WPCloud Pricing and Currency
  - WPCloud's 30-Day Money Back Guarantee and Refund Policy
  - Non-Profit Discounts at WPCloud
  - Additional Disk Storage Pricing Update (2024-2025)
- Account Setup
  - Understanding WPCloud's Account Setup Process
- Plan Changes
  - How to Change Your WPCloud Hosting Plan
  - How to Add Additional Disk Space to Your WPCloud Hosting Plan
  - Understanding WPCloud's Automatic Disk Space Protection Policy
Domain Management
- WordPress URL Management
  - Can a Single WordPress Page Be Accessed via Subdomain?
  - How to Change Your WordPress Site's Domain Name
- DNS Configuration
  - DNS Management at WPCloud: Complete Guide
WordPress Management
- URL & Permalink Management
  - Resolving WordPress 404 Errors: Permalink and .htaccess Troubleshooting Guid
  - Creating Redirects in WordPress: cPanel and Plugin Methods
- Updates & Maintenance
  - WPCloud's WordPress Update Policy: Our Strategic Approach to Site Stability
- Database Management
  - How to Connect Your Remote Database to WPCloud MySQL
- WordPress Management
  - Guide to Changing PHP Versions Using CloudLinux PHP Selector
  - Increasing WordPress Memory Limit: A Two-Step Process
- PHP Configuration
  - How to Change PHP max_input_vars Using CloudLinux PHP Selector
  - How to Increase WordPress Upload File Size Limit
  - How to Increase PHP Memory Limits for WordPress
  - Configuring PHP Modules for AVIF Support on WPCloud
- File Management
  - Connecting to Your WPCloud Hosting via SFTP and FTPS
Performance Optimization
- LiteSpeed Cache Troubleshooting
  - Managing Disk Space Usage with LiteSpeed Cache: Handling Randomized Scripts
  - Beginner's Guide to LSCache for WPCloud Customers
  - LiteSpeed Cache (LSCache) Advanced Resources and Settings Backup
  - How to Optimize Images Using LSCache
  - Understanding WPCloud's Default Compression: Brotli & Gzip
Backup & Recovery
- Backup
  - WPCloud’s Robust Backup Policy - Enterprise-Grade Data Protection
  - Using JetBackup 4 in cPanel: A Complete Guide to Managing Your Website Backups
Security
- SSL/HTTPS Configuration
  - Implementing HSTS (HTTP Strict Transport Security) on WordPress
  - Understanding SSL Certificates at WPCloud
  - Creating SSL Certificates Using AutoSSL in cPanel
- Spam Protection
  - Understanding WPCloud's Proactive Spam Protection: The WPCloud Spam Plugin
- Firewall Protection
  - WPCloud Security Infrastructure: A Technical Overview
  - Resolving WPCloud Firewall Blocking Issues
  - Locked Out by Wordfence: How to Regain Access and Understanding WPCloud's Security
  - Trusted Provider IP Whitelist System
- Incident Response
  - Suspected Site Hack: What to Do and How to Report
- Password Management
  - Securely Sharing Passwords with Support
- Compliance & Policies
  - Security Testing Policy: Requirements for Vulnerability Scanning and Penetration Testing
Transactional Email Services
- Email Authentication
  - Setting up SPF Records for MailChannels Email Authentication
  - WordPress Transactional Email at WPCloud: System-Generated Email Guide
Support & Resources
- Support Overview
  - Understanding WPCloud Support Scope
  - Introducing WPCloud's New AI Support Bot!
  - Announcing the New WPCloud Knowledge Base!
Advanced Topics
- PHP Configuration
  - How to Enable utf8mb4 Support Using CloudLinux PHP Selector in cPanel
- Analytics & Logs
  - Accessing Raw Access Logs in cPanel
- Server Access
  - Requesting SSH Access
Troubleshooting
- Security Alerts
  - Understanding UCEPROTECT RBL: Why It's Not a Legitimate Concern
- Common WordPress Issues
  - Resolving the Under Maintenance Screen Issue
  - Troubleshooting WordPress Critical Errors: A Comprehensive Guide
  - Understanding and Resolving 503 Errors: Resource Limits Guide
Migration Services
- Migration Services
  - How to Preview Your WPCloud Website Using the Hosts File Method
  - Migration Services: Free Site Migrations to WPCloud
Legal and Compliance
- Audit Reports
  - Requesting a SOC Report
More

Support Overview

Understanding WPCloud Support Scope

WPCloud's support services, response times, and available channels.

Introducing WPCloud's New AI Support Bot!

Learn about WPCloud's new AI support assistant, designed to quickly answer common hosting questions 24/7.

Announcing the New WPCloud Knowledge Base!

Explore WPCloud's new and growing knowledge base, your go-to resource for WPCloud hosting support.