Requesting a SOC Report
Comprehensive guide for requesting WPCloud's SOC reports, including NDA requirements and submission process for compliance documentation.
Requesting a SOC Report
Overview
SOC (Service Organization Control) reports are important documents that provide information about an organization's controls related to financial reporting, security, availability, processing integrity, confidentiality, and privacy.
Availability of SOC Report
WPCloud is committed to transparency and maintaining high standards of security and compliance. We offer SOC reports to our clients upon request.
Process for Obtaining a SOC Report
To obtain a SOC report from WPCloud, please follow these steps:
- Submit a request for the SOC report through our support channels
- Our team will respond with a Non-Disclosure Agreement (NDA)
- Review and complete the NDA
- Return the signed NDA to WPCloud
- Once the NDA is processed, we will provide you with the requested SOC report
Important Notes
- SOC reports are confidential documents and require an NDA before they can be shared
- The NDA helps protect sensitive information contained within the report
- Processing times may vary, but we strive to handle all requests promptly
FAQ
Q: Why is an NDA required for the SOC report?
A: The NDA ensures that the confidential information in the SOC report is protected and used only for its intended purpose.
Q: How long does it take to receive the SOC report after submitting the NDA?
A: We aim to process requests as quickly as possible, typically within 1-3 business days after receiving the completed NDA.
Q: Can I request a specific type of SOC report (e.g., SOC 1, SOC 2, SOC 3)?
A: Please specify the type of SOC report you require in your initial request. We'll confirm availability and provide the appropriate report.
Support Contact
If you have any questions about requesting a SOC report or need assistance with the process, please don't hesitate to contact our support team:
- Create a support ticket: https://support.wpcloud.ca/clientarea.php
- Email: support@wpcloud.ca
We're here to help ensure you have the information you need to assess our services and compliance standards.
Last updated on November 19, 2024