DNS Management at WPCloud: Complete Guide – Wpcloud

Overview

WPCloud provides professional DNS management as a premium included service for all hosting clients. While clients don't have direct DNS record access, our expert team handles all DNS-related changes through a managed service approach to ensure security and reliability. This guide explains how to effectively manage your DNS records through WPCloud's support system.

Prerequisites

Active WPCloud hosting account

Domain name with proper ownership verification

Access to WPCloud's support portal

Detailed Content

Understanding WPCloud's DNS Management

WPCloud's DNS management service includes:

Professional management of all DNS record types

High-availability DNS infrastructure

Expert configuration and maintenance

Security monitoring and optimization

Important: While our DNS service is included at no additional cost, you maintain the freedom to use any external DNS provider of your choice without affecting your hosting service.

Common DNS Record Types We Manage

A Records

Points your domain to an IPv4 address

Example: example.com → 123.45.67.89

AAAA Records

Points your domain to an IPv6 address

Example: example.com → 2001:0db8:85a3:0000:0000:8a2e:0370:7334

CNAME Records

Creates an alias pointing to another domain

Example: www.example.com → example.com

MX Records

Directs email to the correct mail servers

Example: example.com → mail.example.com

TXT Records

Stores text information for various purposes

Common uses: SPF records, domain verification

NS Records

Specifies authoritative nameservers

Managed automatically by WPCloud's DNS team

Step-by-Step Instructions for Requesting DNS Changes

Prepare Your Request

Gather all necessary record information

Use text format (no screenshots)

Submit Support Ticket

Log into support portal

Create new ticket

Select "DNS Management" category

Provide Required Information

Domain Name: example.com
Record Type: [A/CNAME/MX/TXT/etc.]
Action: [Add/Modify/Delete]
Host/Name: [subdomain or @]
Value: [IP/destination]
TTL: [if specific TTL needed]

Await Confirmation

Typical response time: 15 minutes

Implementation time: Usually immediate after approval

Common Issues and Solutions

Understanding DNS Propagation

What is DNS Propagation? Think of DNS like a global phone book that needs to be updated everywhere in the world. When you make a DNS change, it's like updating one central copy of this phone book, but there are millions of local copies worldwide that also need to be updated.

Why Does it Take Time?

Internet providers and servers worldwide keep their own temporary copies (cache) of this "phone book"

Each copy updates on its own schedule to save resources

Some locations might see changes in 15 minutes, while others might take up to 48 hours

This delay is a fundamental part of how the internet works and is not controlled by any single provider

Important Note: DNS propagation delays are a standard part of the internet's infrastructure. Neither WPCloud nor any other hosting or DNS provider can speed up this process, as it depends on countless servers worldwide updating their cached information.

Email Service Interruptions

Issue: Email stops working after DNS changes

Solution:

First, verify you've provided the correct MX records to WPCloud

Double-check the MX records from your email provider

Ensure you've included all required records (MX, TXT, SPF)

Submit ticket requesting MX record verification

Allow for propagation time after changes

Website Not Accessible

Issue: Website unreachable after DNS changes

Solution: Common checks we perform:

A record pointing to correct IP

CNAME conflicts

NS record configuration

Best Practices for DNS Management

As part of our fully managed DNS service, WPCloud handles:

Record Keeping

Comprehensive documentation of all DNS records

Secure backup of configurations

Change history maintenance

Regular audits of record accuracy

Security Considerations

Implementation of appropriate TTL values

Proper security record configuration

Regular security audits

Monitoring for unauthorized change attempts

Note: Since WPCloud provides fully managed DNS services, our team handles all these aspects professionally. You don't need to maintain separate records or manage security configurations yourself - that's part of our service to you.

Format for DNS Change Requests

DOMAIN: example.com

REQUESTED CHANGES:
Type: A
Host: @
Value: 123.45.67.89

Frequently Asked Questions

Q: Can I access DNS records through cPanel? A: No, DNS records are managed exclusively by our team for security and reliability.

Q: How quickly are DNS changes implemented? A: Changes are typically implemented within 15 minutes of approval.

Q: Can I use external DNS services? A: Yes, you're free to use any DNS provider while hosting with WPCloud.

Q: What if I need emergency DNS changes? A: Mark your support ticket as urgent for immediate attention.

Support Options

Primary Support Channel

Support Portal: https://support.wpcloud.ca/clientarea.php

Email: support@wpcloud.ca

Response Times

Standard DNS requests: Within 15 minutes

Emergency requests: Immediate attention

Support availability: 24/7/365

Required Information for Support

Domain name

Current DNS configuration (if known)

Requested changes in text format

Purpose of changes (helps us optimize configuration)