Accessing Raw Access Logs in cPanel
Guide to accessing and managing raw access logs in cPanel, including retention policies and download procedures.
Accessing Raw Access Logs in cPanel
Overview
Raw access logs provide detailed information about visits to your website, including visitor IP addresses, requested pages, and response codes. This guide explains how to access these logs and understand our retention policies.
Accessing Your Logs
Step-by-Step Access
- Log in to your cPanel account
- Navigate to the "Metrics" section
- Click on the "Raw Access" icon
- View or download your logs from the displayed page
Log Management Policies
Retention Schedule
- Logs are rotated on two conditions:
- Monthly rotation
- When file size reaches 300MB
- Previous month's archived logs are automatically removed
- Removal occurs at month-end
- Logs count toward your account's disk quota
Storage Considerations
- Log files are stored in your home directory
- Regular cleanup helps manage disk space
- Automated removal helps maintain optimal account performance
Extended Retention Options
If you need longer log retention:
- Contact Support for:
- Custom retention periods
- Special archiving requirements
- Specific compliance needs
- Available Options:
- Adjusted archive timeframes
- Custom rotation schedules
- Alternative storage solutions
Best Practices
- Regular Monitoring:
- Check logs weekly for security analysis
- Download important logs before month-end
- Monitor for unusual patterns
- Log Management:
- Download crucial logs before rotation
- Keep local copies of important data
- Review logs for security insights
Frequently Asked Questions
Q: Why are my old logs removed?
A: Logs are removed to manage disk usage and maintain optimal account performance.
Q: Can I download logs before removal?
A: Yes, you can download logs anytime before the month-end removal schedule.
Q: How long are logs retained by default?
A: Logs are retained until either monthly rotation or reaching 300MB size.
Q: Can I request longer retention periods?
A: Yes, contact support to discuss extended retention options based on your needs.
Getting Support
Need assistance with log management?
- Support Portal: https://support.wpcloud.ca/clientarea.php
- Email: support@wpcloud.ca
- Response Time: Within 15 minutes
Important Notes
Reminder: Download any essential log data before month-end to ensure you retain important information for your records.
Last updated on November 19, 2024