WPCloud's 30-Day Money Back Guarantee and Refund Policy
WPCloud's money-back guarantee, refund eligibility, and request process.
Overview
WPCloud offers a straightforward 30-day money-back guarantee for all new accounts, demonstrating our confidence in our services and commitment to customer satisfaction.
30-Day Money Back Guarantee
Key Features
- Full refund within first 30 days
- No questions asked policy
- Available to all new accounts
- Simple request process
Eligibility Requirements
- New WPCloud hosting accounts
- Within 30 days of initial purchase
- Account in good standing
- Valid for hosting fees only
Refund Request Process
- Contact our support team through:
- Support portal: support.wpcloud.ca/clientarea.php
- Email: support@wpcloud.ca
- Request your refund
- Receive confirmation of your request
- Refund processed to original payment method
After 30 Days
- Different policies for monthly and annual billing:
- Monthly plans: No prorated refunds available
- Annual plans: Prorated refunds available for unused months
- Service continues until end of paid period
- Cancel anytime without penalty
Prorated Refund Calculation (Annual Plans)
- Refund based on remaining unused months
- Calculated at standard monthly rate
- Applied to unused portion of annual payment
- Processed to original payment method
Feedback Opportunity
While not required for refunds, we value your feedback:
- Share your experience
- Help us improve our services
- Inform future developments
- Support our commitment to quality
Important Notes
- Refund applies to hosting fees only
- Processed to original payment method
- Usually completed within 5-7 business days
- All prices and refunds in Canadian Dollars (CAD)
Support Options
For refund requests or questions:
- Submit a ticket through the support portal
- Email our support team
- Response typically within 15 minutes
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Last updated on November 7, 2024