Overview

WPCloud uses a manual account setup process to ensure security, accuracy, and personalised onboarding. This prevents fraud and guarantees proper resource allocation for each new account.

Timeline at a Glance

• Immediate access: Support portal + billing system
• Fresh WordPress install: Within 24 hours
• Website migration: Within 48 hours (timing coordinated with you)

Note: WPCloud does not offer instant, automatic setups. All provisioning is completed by our team.

What Happens First (Immediate Actions)

• Your support portal account is created upon registration.
• You can log in to billing, review invoices, and open support tickets right away.
• A welcome email provides portal access and next steps.

Account Review (Fraud Prevention & Verification)

Our billing team performs a manual review to protect all clients:

• Fraud-prevention checks
• Account verification
• Confirmation that details are accurate and complete

After Approval: Setup or Migration

Once verified:

1. Our support team is notified.
2. We contact you within 24 hours to confirm requirements.
3. We schedule your setup or migration at a convenient time.

Timeframes

• Fresh WordPress installations: within 24 hours
• Migrations: within 48 hours
• Exact timing is coordinated with you to minimise impact.

Why Manual Setup?

Security Benefits

• Thorough account verification
• Strong fraud prevention
• Enhanced protection for all clients

Service Quality

• Personalised attention for each account
• Quality assurance during provisioning
• Right-sized resources for your needs

Need Help During Setup?

• Support portal: support.wpcloud.ca
• Email: support@wpcloud.ca
• Typical response time: ~15 minutes