Overview

This article explains how to regain access when locked out by Wordfence and provides important information about WPCloud’s built-in security features. While Wordfence is a third-party plugin not affiliated with WPCloud, we’ll help you resolve the lockout and understand why additional security plugins aren’t necessary on our platform.

Important Notice

⚠️ WPCloud does not use or require Wordfence. Our platform includes comprehensive server-side security measures through Imunify360, ModSecurity rules, and multiple layers of enterprise-grade firewalls.

Immediate Solutions for Wordfence Lockout

1. Contact Your Site Administrator
   • If you’re not the primary administrator, contact them to whitelist your IP address
2. Access Through FTP/File Manager
   • Log in to your cPanel account
   • Navigate to File Manager
   • Locate and rename the Wordfence plugin folder (wp-content/plugins/wordfence to wordfence_disabled)
3. Request Support Assistance
   • Contact WPCloud support at support@wpcloud.ca
   • Provide your domain name and describe the lockout situation
   • Our team can help disable the plugin if needed

Understanding WPCloud’s Security Infrastructure

WPCloud provides enterprise-grade security features that eliminate the need for additional security plugins:

1. Built-in Security Features:
   • Imunify360 real-time protection
   • Custom ModSecurity rules
   • DDoS protection (server-side and edge)
   • Brute force protection
   • Virtual patching for vulnerable plugins
2. Advantages of WPCloud’s Security Approach:
   • No plugin conflicts
   • Better performance (no additional PHP processing)
   • Server-level protection (stops threats before reaching WordPress)
   • Professional management by security experts

Recommended Actions

1. Remove Wordfence:
   • We recommend uninstalling Wordfence to prevent future lockouts
   • Avoid duplicate security measures that can impact performance
2. Verify Security Status:
   • No additional security plugins are needed
   • WPCloud actively monitors and protects your site 24/7

Common Questions

Q: Will my site be secure without Wordfence?
A: Yes, WPCloud’s security infrastructure provides enterprise-level protection that exceeds plugin-based security solutions.

Q: What if I still want to use Wordfence?
A: While not recommended, you can continue using Wordfence. However, be aware that:

• It may cause conflicts with our security systems
• You might experience unnecessary lockouts
• Site performance may be impacted
• Support for Wordfence-related issues must be directed to Wordfence support
• WPCloud cannot assist with Wordfence-specific functionality or blocking issues

Support Options

For WPCloud platform-related issues:

1. Open a ticket through our client portal
2. Email support@wpcloud.ca
3. Response time: typically within 15 minutes

For Wordfence-specific issues:

• Contact Wordfence support directly
• Visit Wordfence documentation for plugin-specific guidance