This guide explains the correct process for changing your WordPress site’s domain on WPCloud. The change requires server-side adjustments and database updates performed by our technical teams.

Prerequisites

• Active WPCloud hosting account
• Ownership/control of the new domain
• Access to the DNS for that domain

Important Warnings

Critical: Do not attempt to change domain or URLs yourself. This includes editing WordPress URL settings or running database search/replace tools.

Step-by-Step Process

1) Submit a change request

Open a ticket at support.wpcloud.ca and include:

• Current domain name
• New domain name
• Preferred timeline

2) Await confirmation

• Our team reviews your request.
• You’ll receive scheduling confirmation and a time slot from the migration team.
• Typical scheduling window: 24–48 hours.

3) During the change

• Server team configures the new domain.
• Migration team performs the required database search/replace.
• Typical duration: 15–30 minutes.
• Brief downtime may occur.

4) After the change

• You’ll receive confirmation when the work is complete.
• Only then should you update your domain’s DNS records to point to the new domain.

Common Issues & Solutions

• Issue: Domain was pointed to the server before approval
  • Solution: Revert DNS until we confirm the change.
  • Impact: Premature pointing can trigger firewall blocks.
• Issue: WordPress settings were changed manually
  • Solution: Contact Support immediately for assistance.
  • Impact: May cause site accessibility issues.

What Not to Do

1. Don’t modify WordPress Site URL/Home URL in wp-admin.
2. Don’t update DNS records prematurely.
3. Don’t attempt database search/replace yourself.
4. Don’t assume the change is instant.

Scheduling Notes

• Migration work is performed in assigned slots and processed first-come, first-served.
• Standard processing time: 24–48 hours.
• Emergency requests may require additional fees.

Post-Change Verification

After DNS is updated and propagation begins, verify:

1. The site loads correctly on the new domain.
2. Internal links are working.
3. Forms, logins, and other key functions work.
4. Browser cache is cleared before testing.

Old Domain Management

Option A: Keep and forward (recommended)

• Redirect all traffic from the old domain to the new domain.
• Helps preserve SEO and existing bookmarks.
• Redirect types:
  • 301 Permanent Redirect (recommended for SEO)
  • 302 Temporary Redirect

Option B: No forwarding

• Old domain stops working.
• Potential traffic loss and broken bookmarks.
• Possible SEO impact.

Implementation choices

• WPCloud management: We can configure and manage the forwarding (old domain remains in our system; additional fees may apply).
• Self-management: You can configure forwarding at your domain registrar (no additional hosting fees).

Need Help?

• Support portal: support.wpcloud.ca
• Email: support@wpcloud.ca
• Typical first response: ~15 minutes