Overview

WPCloud offers a straightforward 30-day money-back guarantee for new hosting accounts. This guide explains eligibility, how to request a refund, and what happens after 30 days.

30-Day Money-Back Guarantee — Key Points

• Full refund within the first 30 days
• No questions asked
• Applies to new WPCloud hosting accounts
• Simple request process

Eligibility

You’re eligible for a refund if:

• Your service is a new WPCloud hosting account
• You request it within 30 days of the initial purchase
• Your account is in good standing
• Refund applies to hosting fees only

How to Request a Refund

1. Contact Support
   • Support portal: support.wpcloud.ca
   • Email: support@wpcloud.ca
2. Request your refund
3. Receive confirmation
4. Refund is processed to the original payment method

After 30 Days

• Monthly plans: No prorated refunds
• Annual plans: Prorated refunds are available for unused months
• Service remains active until the end of the paid period
• You can cancel anytime with no penalty

Prorated Refunds (Annual Plans)

• Calculated based on remaining unused months
• Uses the standard monthly rate
• Applied to the unused portion of the annual payment
• Refunded to the original payment method

Important Notes

• Refunds apply to hosting fees only
• Processing typically completes within 5–7 business days
• All billing and refunds are in Canadian Dollars (CAD)

Need Help?

• Support portal: support.wpcloud.ca
• Email: support@wpcloud.ca
• Our team typically responds within ~15 minutes during support hours.